We thank you and
appreciate your purchase with us. Please read the policy, conditions and
process carefully as they will give you important information and guidelines
about your rights and obligations as our customer, concerning any purchase you
make through us unless specifically stated otherwise on our product pages or
readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and
timelines mentioned against each product. If due to any reason, unavoidable
circumstances or beyond the limitations of the merchants the order is not
shipped by the seller then the order shall be cancelled and refunded. In the
event the order/product is delivered and has been
cancelled for refund due to product fault, delivery of wrong product, partial
product, etc. the refund is processed.
The
order may be cancelled before shipment due to any of
the following reasons:
·The specific product/model is out of Stock.
·The order could not be shipped
within the specified timeline.
·On customer’s request
·The shipping address is not serviceable.
·Any other reason beyond the control of merchants or
Routeget Technologies (RGET).
The
orders may be cancelled post shipment and delivery due to any of the following
reasons:
·Established defect in the product which the seller is not
able to either replace or repair.
·Correct product could not
be delivered.
·Shipping address found to be untraceable, wrong,
incomplete, locked and customer not available.
·Customer refused to take the delivery, refund
would not be applicable in case of perishable products, like flowers, cakes,
etc. and/or in case of made to order and personalized products, like mugs,
T-shirts with personal pictures.
·Products damaged during transit and delivery not accepted.
Caution: Please do not
accept delivery of any item whose packaging is damaged or tampered with in any
manner.
Conditions:
·Ensure that the product is in seller warranty.
·Cancellation and refund requests for products shall not be
eligible under manufacturer warranty.
·The refund shall be processed only after the product is
shipped back and received by merchant.
·Need to attach a note along with the product returned for
refund. The note should clearly state your name and address, contact number,
and order number. Describe the problem in your own words. Without your order
details processing refund / replacement would not be possible.
·The return courier AWB/tracking number not intimated to
Routeget customer support team is not eligible for refund
·The order returned must accompany all the accessories
(including freebies) which were serviced along with the order else the cost of
the accessories shall be recovered from the refund amount.
·Any charges levied as tax is not eligible for refund.
Note: Any Gift
coupon circulated as promotional offer would not be refunded in case of
cancellation of the order.
Refund Process:
·Please connect with our customer
care via email or call.
·The customer care team will validate the request by
checking the timelines, product type, warranty terms, etc. and shall take the
request for refund or exchange
·Ensure to collect the return address from Routeget customer
care.
·Pack the product properly and label the product with the
order number, return address and your address.
·Follow the instructions of customer care carefully for
packaging and returning the product using courier services.
·Ensure that the AWB/tracking number is
shared with Routeget customer care.
·The order shall be considered for refund only if the seller
receives the product in undamaged condition [there should be no scratches, no
dents etc.
·Caution: Please ensure to pack the product properly before
handling it over to courier.
Exclusion:
·A refund can be refused if the
following conditions are met.
·The product is completely broken
and unusable or with scratches or incomplete as per the seller claims from the
customer.
·The product is returned beyond the required return date or
you have not informed us about the concern during the warranty period.
·The above process does not apply to books, movie and music
cd, DVD, Blue-ray, CD ROMs, magazines and flower and confectionary items.
·The order returned does not accompany all the accessories
(including freebies) which were serviced along with the order.
·Any other product which Times Internet Limited deems fit
from time to time.
Please Note:
·On cancellation of an order, you are entitled to receive refund based on pay mode table mentioned in refund timelines
plus the shipping charges.
·Routeget.com is not liable to pay any penalty or
compensation to the customer for cancellation of any order, for reason mentioned above.
·We will process the refund after receipt of the product by
Times Internet Limited or its business partner.
Refund will be processed
based on the mode of payment of the order Refund processed through Credit card
/ Debit card will reflect in the next Credit Card/ Bank statement.
Refund Cheque will
be issued in the billing name unless otherwise advised by customers.
In case the refund
Cheque is lost by customer, Cheque will be reissued in 15 days on the receipt
of affidavit.
In case of
incorrect name on the refund Cheque, a new Cheque will be reissued in 15 days
on the receipt of original Cheque from the customer.
If your refund
doesn’t appear in Your Account, and the processing time for your payment method
has passed, contact customer care for further assistance.
